Troubleshooting: Issues Logging Into Your AccountUpdated 8 months ago

Troubleshooting: Issues Logging Into Your Account

If you're having trouble logging into your account, follow these steps to resolve the issue:

Step 1: Double-check your Email and Password

• Ensure that you are entering the correct email address and password.
• Make sure your Caps Lock is turned off, as passwords are case-sensitive.

Step 2: Reset Your Password

If you’ve forgotten your password or believe it may be incorrect:

1. Click on the Forgot Password? link located on the login page.
2. Enter the email address associated with your account.
3. Check your inbox for a password reset email and follow the instructions provided to create a new password.

Step 3: Clear Your Browser Cache or Try a Different Browser

• If the log in issue persists, try clearing your browser’s cache and cookies.
• You can also try logging in using a different browser or device to see if that resolves the problem.

Note:

• After too many failed login attempts, your account may be temporarily locked for security reasons. Wait a few minutes and try again.