Once an order is placed, modifications are no longer possible, except for changes to the shipping address if the order hasn't been dispatched yet. For any other changes, please contact our customer service team for further assistance. Contact Us.
Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:. If your package has been stuck at a carrier facility for more than 3 days, please email us at info@laytiflat
At Lay it Flat, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details. We understand t
Need to update the shipping address on your order? We’re happy to help—please review the guidelines below. We can update your shipping address as long as the order hasn't been shipped. To request a change, please email us at [email protected] with t
Discount or coupon codes are typically available for a limited time. If your code is still valid but isn't working, please email us at [email protected] with your order number and the discount code. We'll investigate and manually adjust your order i
After you place an order, we automatically send a confirmation email to the address provided at checkout. This email includes important information such as your name, shipping address, items purchased, and the total amount paid. If you’re looking for
If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 30-day window from the shipping date.
To help us address your concern, please follow these steps:. Send us an email: Please email our support team at [email protected] with the following details:. Your order number (found in your order confirmation email or receipt). The email address a